donutCancelling an unpaid order
Ask support to cancel an unpaid order. Staff can cancel an awaiting-payment or payment-reported order after reviewing its state. An unpaid quote expires after 15 minutes without changing stock.
A quote expiring or a staff cancellation does not reverse a blockchain transfer. If you have already sent funds, say so before requesting a cancellation.
Already paid, but the order is not confirmed
Submit the transaction hash or signature in your invoice to start automatic checks. A submitted transaction still needs to match the receiving wallet, network and exact amount and reach the required network confirmations. Follow the verification message in your invoice; contact support if it needs review or you are unsure.
If the quote expired, the amount is incorrect or you chose another network, contact support with the transaction details before sending again. A transaction report does not confirm payment or change stock.
Player-name and delivery questions
Contact support promptly if the receiving username is wrong, or if you have a question after the order is marked delivered. Explain the problem in the original conversation so staff can inspect the order and delivery status.
Refund requests
To ask about a refund, Open on-site support from the browser containing your order, or recover that conversation with your saved private code. Include the payment transaction and explain the reason for your request.
There is no automatic refund action in checkout. Ask support to clarify the applicable conditions before paying if your purchase depends on a particular refund arrangement.